Remote Benefit CSR
Remote
Full Time
Entry Level
Join Our Team: Remote Benefit CSR with Unlimited Growth Potential
About Us
AO Globe Life is a unionized company committed to delivering exclusive benefits to union members and veterans they wouldn't otherwise have access to. Our mission is to meet the needs of every family we serve, ensuring their protection and well-being. We also prioritize providing our employees with opportunities for growth and financial stability.
Job Description
We are looking for a Benefits Customer Support Representative to connect with members virtually via Zoom, guiding them through their benefits and offering support throughout the enrollment process. The ideal candidate will have strong problem-solving abilities, proficiency in computer skills, excellent time management, and organizational skills, along with a team-oriented and positive attitude.
Key Responsibilities
About Us
AO Globe Life is a unionized company committed to delivering exclusive benefits to union members and veterans they wouldn't otherwise have access to. Our mission is to meet the needs of every family we serve, ensuring their protection and well-being. We also prioritize providing our employees with opportunities for growth and financial stability.
Job Description
We are looking for a Benefits Customer Support Representative to connect with members virtually via Zoom, guiding them through their benefits and offering support throughout the enrollment process. The ideal candidate will have strong problem-solving abilities, proficiency in computer skills, excellent time management, and organizational skills, along with a team-oriented and positive attitude.
Key Responsibilities
- Conduct virtual meetings via Zoom to individually present and explain benefits to union and veteran members.
- Reach out to interested members by phone to schedule and conduct benefit presentations.
- Ensure punctuality and adhere to scheduled meetings and deadlines.
- Quickly and effectively resolve any issues that arise during the enrollment process.
- Accurately enter and manage data for enrolled members.
- Learn and efficiently use company systems to stay updated on benefit plans and streamline work processes.
- Keep up to date with the latest changes and updates to benefit offerings.
- Proficient in Microsoft Office and Zoom.
- Quick learner with the ability to master and apply new information effectively.
- Receptive to feedback and willing to adapt to build strong relationships.
- Strong time management skills and self-discipline to meet deadlines and achieve goals.
- High school diploma or GED required.
- Highly detail-oriented with excellent organizational abilities.
- A positive and supportive work environment.
- Unlimited earning potential with performance-based incentives.
- Reimbursement for health insurance
- Opportunities for fast-paced growth and career advancement.
- Incentive trips for team building and recognition.
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